You've Purchased RBQM Platforms—But Only 40% of Your Team Uses Them Effectively.
Sponsors invest $500K-$2M in RBQM platform implementations (Medidata Detect, Veeva Vault RBQM, Oracle Clinical One). The platforms are powerful. But 60% of users report low adoption rates within the first 6 months.
Why? Because vendor training focuses on what buttons to click, not how to interpret the data or integrate RBQM into daily workflows. Data Managers don't know which KRIs to prioritize. Medical Monitors don't trust the signal detection algorithms. CRAs bypass the platform and revert to spreadsheets.
The Adoption Gap:
- ●Insufficient Training: Vendor training is functional, not methodological
- ●Role Mismatch: One-size-fits-all training doesn't address role-specific needs (CRAs vs. Medical Monitors)
- ●Change Resistance: Teams revert to familiar tools (Excel, email) instead of adopting new platforms
- ●Configuration Errors: Poorly configured KRIs generate false positives, eroding trust
We Configure, Train, and Support—Until Adoption Becomes Second Nature.
We're not just consultants who write SOPs. We're platform experts who configure Medidata, Veeva, and Oracle systems for maximum adoption. Then we train your teams—by role—to interpret the data, act on signals, and integrate RBQM into daily operations. Finally, we provide ongoing support to ensure adoption sticks.
Platform Configuration
We optimize your RBQM platform setup to reduce false positives and increase signal quality.
Role-Based Training
Customized training for Data Managers, Medical Monitors, CRAs, and Safety Physicians.
Change Management
Adoption strategies that reduce resistance and increase platform utilization.
Our Approach: Discovery → Implementation → Adoption
Phase 1: Discovery & Strategy
1-2 WEEKSWe audit your current platform configuration, identify adoption barriers, and design a role-based enablement strategy.
- Platform configuration audit (KRI quality, false positive rate)
- User interviews to identify adoption barriers
- Role-based training plan (Data Managers, Medical Monitors, CRAs)
Phase 2: Implementation & Build
3-4 WEEKSWe reconfigure your platform for optimal performance, develop SOPs, and deliver role-based training.
- KRI/QTL optimization (reduce false positives, increase signal quality)
- SOP development (RBQM workflows, escalation procedures)
- Role-based training delivery (live sessions + recorded modules)
Phase 3: Adoption & Training
ONGOINGWe provide ongoing support to ensure adoption sticks—attending data review meetings, answering questions, and refining workflows.
- Retainer-based support (attend data review meetings, answer questions)
- Adoption tracking (monitor platform usage, identify laggards)
- Continuous optimization (refine KRIs based on real-world performance)
Platform-Agnostic Expertise: We work with Medidata Detect, Veeva Vault RBQM, Oracle Clinical One, and other RBQM platforms. Our focus is on adoption, not vendor advocacy.
Real Results: 85% Adoption Rate in 6 Weeks
A large pharmaceutical company had invested $1.2M in Medidata Detect across 8 Phase III trials. Six months post-implementation, only 35% of users were actively using the platform. Medical Monitors complained about false positives. CRAs reverted to Excel. The VP of Quality engaged us to fix the adoption problem.
Project Outcome:
Users actively engaging with platform
After 6 weeks of enablement
Through KRI reconfiguration
Average rating from 120+ users
"We spent $1.2M on Medidata Detect and nobody was using it. Vector came in, reconfigured our KRIs, trained our teams by role, and within 6 weeks we had 85% adoption. They didn't just teach us how to click buttons—they taught us how to think about risk."
— VP of Quality, Large Pharmaceutical Company
Role-Based Training: What Each Team Learns
Data Managers
- How to configure KRIs and QTLs for your protocol
- Data quality checks and automated reconciliation
- Dashboard customization and report generation
Medical Monitors
- How to interpret safety signals and distinguish true vs. false positives
- Patient profile visualization and holistic safety review
- Escalation procedures and documentation requirements
CRAs
- Site performance monitoring and risk-based monitoring triggers
- How to use RBQM data to prioritize site visits
- Mobile access and field-based reporting
Safety Physicians
- Safety signal detection and statistical thresholds
- Integration with pharmacovigilance databases
- Regulatory reporting and DSUR preparation
FREQUENTLY ASKED QUESTIONS
We already purchased Medidata/Veeva/Oracle RBQM. Why do we need external help?
Vendor training teaches you how to use the platform (where to click, how to generate reports), but it doesn't teach you how to implement RBQM methodology. The most common failure mode is not technical—it's methodological. Teams don't know how to interpret risk signals, set appropriate KRI thresholds, or integrate RBQM into their existing workflows. We bridge that gap by providing role-based training focused on decision-making, not button-clicking. We also audit your platform configuration to eliminate false positives and optimize signal quality.
How long does a platform enablement engagement typically take?
Our standard engagement is 6-8 weeks: (1) Discovery & audit (1-2 weeks)—we review your current configuration, interview users, and identify adoption barriers; (2) Implementation (3-4 weeks)—we reconfigure KRIs, develop SOPs, and deliver role-based training; (3) Adoption support (ongoing)—we attend your data review meetings, answer questions, and refine workflows. Many clients retain us for 3-6 months post-launch to ensure adoption sticks.
What platforms do you support?
We are platform-agnostic and have deep expertise in Medidata Rave RBQM (formerly Detect), Veeva Vault RBQM, Oracle Clinical One RBQM, CluePoints, and custom R Shiny/Power BI dashboards. Our focus is on RBQM methodology and adoption, not vendor advocacy. We'll work with whatever platform you've already invested in and help you maximize its value.
Can you help us reduce false positives in our KRIs?
Yes. False positives are the #1 reason RBQM platforms fail to gain adoption. Teams get alert fatigue and stop trusting the system. During our platform audit, we analyze your KRI configuration, historical alert data, and user feedback to identify which KRIs are generating noise vs. signal. We then reconfigure thresholds, refine calculation logic, or retire low-value KRIs entirely. Our clients typically see 50-70% reductions in false positive alerts after optimization.
Do you provide ongoing support after the initial enablement?
Yes. Many clients retain us for 3-6 months post-launch to attend centralized data review meetings, answer questions, and refine workflows as the study progresses. We offer retainer-based support packages starting at $8,000/month, which includes attendance at biweekly data review meetings, ad-hoc consultation, and continuous KRI optimization. This ensures that adoption doesn't regress once we step back.
How System Analysis Works
Data Mapping
Document current data flows
Gap Analysis
Identify integration issues
Design
Plan integration architecture
Implementation
Execute improvements
Validation
Verify data integrity
Data Mapping
Document current data flows
Gap Analysis
Identify integration issues
Design
Plan integration architecture
Implementation
Execute improvements
Validation
Verify data integrity
Related Services
Explore complementary services that work well together
Staff Augmentation
Fill critical RBQM capacity gaps with embedded experts who own and execute. From RBQM Leads to Clinical Technology Architects.
Solution Delivery
Get custom RBQM analytics and dashboards built for your trial. We deliver the complete solution—you own the code.
Validation
Risk-based validation (CSA), test scripts, and 21 CFR Part 11 compliance documentation for your RBQM systems.